Need help?
Frequently Asked Questions
Orders & Shipping
Commas ship worldwide from Sydney, Australia. All orders are dispatched from our Sydney studio. Commas is an Australian luxury resort wear label, designed in Sydney.
Orders dispatch within 1-2 business days (Mon-Fri AEST). Typical delivery windows:
- Australia: 2-5 business days
- New Zealand/Asia: 5-8 business days
US/Canada/Europe/UK: 5-10 business days
- Free AU shipping over $500 AUD, or $15 AUD for orders under
- Free International shipping over $1500 AUD, or $35 AUD for orders under
Shipping rates and any free-shipping thresholds are shown at checkout. Orders ship DDU (Delivered Duties Unpaid) unless stated otherwise.
Yes, tracking arrives by email when your order ships. You’ll receive a tracking link and updates via email once your parcel leaves our studio.
Yes signature is required on delivery.
You may be charged local duties/taxes on international orders.International customers are responsible for any import duties, taxes, and fees levied by the destination country.
Contact us within 1 hour of ordering and we’ll do our best. Email boutique@commas.cc with your order number ASAP; once dispatched, changes aren’t guaranteed.
See our full Shipping & Returns policy.
Payment & Billing
Major cards + select wallets. We accept Visa, Mastercard, Amex, Apple Pay, Google Pay, and PayPal.
For promo codes and gift cards, enter at checkout; one promo per order; gift cards never expire.Digital gift cards are delivered by email and can be combined with a card payment.
Yes you can get a tax invoice. Download from your order confirmation or request via email.Need company/VAT details added? Email boutique@commas.cc.
Returns & Exchanges
We accept returns within 14 days of delivery for unworn items in original condition with tags and hygiene seals attached. Email boutique@commas.cc to return or exchange your order. Exchanges are subject to stock availability; we’ll ship exchanges once your return arrives in our studio.
Sale and archive pieces are final sale unless the product page explicitly states otherwise.
Refunds take 3-5 business days after we receive/approve your return.Refunds are issued to the original payment method (excluding shipping fees); processing times vary by bank.
If your item was a gift, we can typically offer store credit once the return is received.
See our full Shipping & Returns policy.
Sizing & Fit
Commas sizingruns relaxed; check the size guide on each product page.Our garments follow standard international sizing with a relaxed, easy fit. See detailed measurements on each product page or open the Size Guide. For tailored advice, email boutique@commas.cc.
Prefer a more fitted look? Size down. Prefer a more relaxed look? Choose your usual size or size up. Many pieces are designed for movement between moments, from land to sea.
Fabric & Care
Designed in Sydney; handcrafted by ethical partners in Australia, Portugal, Italy, and China.Collections are produced by skilled artisans across trusted partners. Many fabrics are sourced from family-owned European and Japanese mills, including one operating since 1839, passing down traditional weaving techniques across generations.
Swim fabrics from Portugal, hand painted prints, buttons sourced in Japan, and premium hardware built to last. We prioritise mills at the forefront of textile innovation. For composition details on a specific style, contact our team at boutique@commas.cc.
Always follow the care label on your specific garment.
- Swimwear: Rinse after use; cold hand wash, dry flat in shade; avoid wringing, bleach, and tumble dry.
- Ready-to-wear & tailoring:Dry clean recommended; steam gently; store folded or on padded hangers.
Sustainability & Recycling
Yes, complimentary swimwear repairs for 5 years on manufacturing faults. This includes:
- Material splitting
- Stitching unraveling
- Broken zippers
- Extreme colour loss
We stand behind our craftsmanship. If your swimwear develops a manufacturing issue within 5 years, contact boutique@commas.cc with photos and your order number.
Eligible returns may receive a recycling credit toward your next purchase.Email boutique@commas.cc for current terms and a prepaid label (where available).
Responsible from day one through thoughtful design, ethical manufacturing, sustainable textiles.From the beginning, COMMAS has committed to operating responsibly, positively impacting the environment and our communities. Our approach centres on timeless design, ethical production, and responsible materials. We believe modern business must understand and reduce environmental impact, creating a brand that works with the natural world, not against it.
Wholesale & Press
Lookbooks and line sheets available on request.Contact contact@commas.cc with your store details and links.
Reach us at contact@commas.cc for samples, imagery, and interviews.We aim to reply within 1-2 business days.
The Brand
A pause; a moment between movements.Commas represents ease, intentional living, and trans-seasonal design.
Founded by Richard Jarman in Sydney; Creative Direction from the Commas studio.Each collection explores the dialogue between resort wear, art, and architecture.
An Australian luxury resort wear label known for swim and ready-to-wear.We create pieces that move effortlessly through warm-weather life.
Commas is stocked at select boutiques globally. You can find the full list of retailers on our Stockists page. You can also visit us at our seasonal Residencies.
You can learn more about Commas on our About page.
Contact
For enquiries related to products or for assistance with an order: boutique@commas.cc
For wholesale, partnerships, press and communications: contact@commas.cc
We reply within 1-2 business days (Mon-Fri, 9-5:30 AEST).Studio hours: Mon-Fri, 9am-5:30pm AEST.